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This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We do not ship internationally at this time. If you wish to receive a shipping quote for international shipping, please call or email us. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Straight Line Solutions is not responsible for these charges if they are applied and are your responsibility as the customer.
If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into the order further.
Shipping to P.O. boxes
We DO NOT ship to PO boxes unless special situations are needed. Please call or email us about any PO box shipping before placing orders. We are not responsible for any fees or charges accrued by submitting and order with a PO box shipping address. If we recieve a PO box shipping address, we will reach out to you via phone to get a shipping address from you.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, and also accept order cancellations up to 24 hours after the order is placed. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event you receive the incorrect part, PLEASE contact us as soon as possible via phone or email. Customers CANNOT return parts (incorrect or not) after 7 days. If there is an exception that needs to be made, please call or email and we will do our best to fulfill your request. Staight Line Solutions can not guarantee any variations from our standard procedure of operations.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item(s) condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.